faq
1. How do I choose the right chandelier for my room?

We recommend choosing a chandelier size that matches your room’s space and ceiling height. For example:

  • Large living rooms suit crystal or multi-arm chandeliers.
  • Bedrooms are better with simple chandeliers and warm lighting.
  • Dining rooms look best with a centered chandelier above the table.
2. Are installation costs included in the price?

Prices do not include installation. However, we can recommend professional technicians in your area for an additional fee.

3. Do chandeliers come with a warranty?

Yes all our products come with a 12–24 month warranty (depending on the model) against manufacturing defects.

4. Can I return or exchange a product?

Yes, returns and exchanges are available within 14 days of receiving your order, provided the item is unused, not installed, and in its original packaging.

5. Do you offer delivery to all cities?

Yes, we provide shipping to all governorates across Egypt. Delivery fees are calculated at checkout based on your location.

6. How long does delivery take?

2–5 business days within Cairo & Giza.
4–7 business days for other governorates.

7. What payment methods are available?

We accept:

  • Cash on delivery.
  • Online payment (Visa / MasterCard).
  • Bank transfer.
8. Can I order a custom chandelier?

Some models can be customized by size or color. Please contact our customer service team for details.

9. Do you have a showroom to view the chandeliers?

Yes, we have showrooms where you can see the products in person. Contact us to find the nearest branch.

10. How do I clean and maintain my chandelier?

Regularly dust with a soft cloth or feather duster.
Avoid harsh cleaning products that may damage crystal or finish.
Professional cleaning and maintenance services are also available upon request.